Care for customers and agents
Alta Voce brings to market Alta Call, a high-quality software technology that shapes voice on the phone. Alta Call is real-time: you pick up the phone, and transformations kick in, as you speak – no fixed script, no prior learning. Does this spark ideas? Get in touch!
Making speech more intelligible, facilitating difficult or noisy conversations.
Research with our clients shows that call center operators enhanced with Alta Voce Intelligibility get to engage with more customers than in their normal, unprocessed audio conditions.
Shaping a speaker’s attitude, controlling how smiling and welcoming they sound.
Research in the lab shows that smiling voices engage more attention from listeners, triggers spontaneous smiles, and is especially effective on younger listeners. In the call-center industry, voices augmented with our technology increase customer engagement and agents’ performance.